Description
Ray Horak provides litigation support as a consulting expert and testifying expert in cases involving the Telephone Consumer Protection Act (TCPA), product/service misrepresentation, contract disputes, and intellectual property disputes, as well as issues of taxes and fees allegedly owed to 911 districts and municipalities. Those cases have involved a broad range of technologies, including Automatic Telephone Dialing Systems (ATDSs), text messaging, cellular, DSL, E911, fax, PBX, videoconferencing, and VoIP. He also has performed dozens of technical compliance reviews for large financial institutions and survey companies to analyze the telephony systems they and their third party vendors employ in large call centers for sales, collections, customer service and opinion polling. The objective of those engagements was to determine, in the context of the TCPA, the specific nature and capacities (present, potential and theoretical) of the telephony systems (e.g., ATDS and PBX) and subsystems, the systems of record (i.e., databases), Customer Relationship Management (CRM) systems, Receivables Management (RM) systems, and any peripheral systems, whether premises- or cloud-based. Those determinations lead to risk level assessments and technical and procedural risk mitigation strategies. Ray is an independent consultant in wireline and wireless telecommunications. His 40+ years’ experience includes management and executive positions with Southwestern Bell, CONTEL, Executone and CGI. Ray authored the best-selling, critically-acclaimed Communications Systems and Networks, (John Wiley and Sons) Telecommunications and Data Communications Handbook (Wiley-Interscience), and Webster’s New World Telecom Dictionary (Webster’s New World). He was Senior Contributing Editor for Newton’s Telecom Dictionary (12th through 22nd Editions) and has written hundreds of technical white papers, case studies, articles, and columns for major print and electronic publications.
