Description
Laura A. Dambier Accomplished retired senior executive with more than 20 years of experience leading life insurance operations across the life cycle of a policy from life insurance and annuity agent/broker/distribution sales authorization to the sales process, compensation, customer service and claims. Areas of expertise include but are not limited to life insurance and annuity agent licensing, appointments, terminations, commissions, contracting, technology, customer service, call center and claims. Please see also Insurance Capital Consulting LLC for further detail. Insurance Capital Consulting LLC Led by Laura A. Dambier, Insurance Capital Consulting LLC brings together a cross-functional team of seasoned insurance industry professionals with extensive experience in insurance company home office processes covering the lifespan of a life insurance policy or annuity. Hartford, Connecticut presence with nationwide reach and expertise. Expert consultant backgrounds and experience include: • management of life insurance company interactions with agents/brokers/producers • management of various life insurance and annuity home office administrative functions • detailed analysis of systems supporting insurance company operations and policy servicing • state & federal regulatory compliance • oversight of complex data production for large-scale audits Expert consultant areas of expertise include: • life insurance agent/broker/producer licensing, appointment, commissions, terminations, regulatory requirements • life insurance and annuity policy suitability and appropriateness • policy underwriting and issuance • new business processing • customer service and call center operations • customer correspondence • administrative processes • administrative systems • administrative data and reports • policy cancellation or termination • death claim processing • customer complaint resolution • recordkeeping/record retention • compliance with state and federal regulatory requirements; state regulators, FINRA & SEC • regulatory inquiries, examinations and investigations • record production, discovery requests and audit inquiries
